Your privacy is important to MiCOM Labs. Below is our Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with MiCOM Labs or a MiCOM Labs affiliated company. MiCOM Labs and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information MiCOM Labs may collect and how we may use it:

What personal information do we collect

• When you create a MiCOM Labs ID, Username and password apply for commercial credit, purchase a product, download or accept a software update or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
• When you share your content with others using MiCOM Labs products or invite others to participate in MiCOM Labs services or forums, MiCOM Labs may collect the information you provide about those people such as name, mailing address, email address, and phone number. MiCOM Labs will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.
• In certain jurisdictions, we may ask for an ID when setting up a wireless account and activating your software or device, for the purpose of extending commercial credit, managing reservations, or as required by law.

How we use your personal information

• The personal information we collect allows us to keep you posted on MiCOM Labs latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt-out anytime by updating your preferences.
• We also use personal information to help us create, develop, operate, deliver and improve our products, services, content, and advertising and for loss prevention and anti-fraud purposes.
• We may use your personal information to verify identity, assist with identification of users, and to determine appropriate services.
• From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important to your interaction with MiCOM Labs, you may not opt-out of receiving these communications.
• We may also use personal information for internal purposes such as auditing, data analysis and research to improve MiCOM Labs products, services and customer communications.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

• We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location and the time zone where a MiCOM Labs product is used so that we can better understand customer behavior and improve our products, services and advertising.
• We may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products and services are of most interest. Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.
• We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
• With your explicit consent, we may collect data about how you use our software, devices and applications in order to help our developers improve our services.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

MiCOM Labs websites, online services, interactive applications, email messages and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

MiCOM Labs and our partners also use cookies and other technologies to remember personal information when you use our website, online services and applications. Our goal in these cases is to make your experience with MiCOM Labs more convenient and personal. We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp and clickstream data.

We use this information to understand and analyze trends, to administer our products, website or portal, to learn about user behavior on our products, website or portal, to improve our product and services and to gather demographic information about our user base as a whole. MiCOM Labs may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the MiCOM Labs website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Others

It may be necessary − by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence − for MiCOM Labs to disclose your personal information. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

MiCOM Labs takes the security of your personal information very seriously. MiCOM Labs online services protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by MiCOM Labs, we use computer systems with limited access housed in facilities using physical security measures. Data is stored in encrypted form including when we utilize third-party storage.

Integrity and Retention of Personal Information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your account at MiCOM Labs. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical or for which access is not otherwise required by local law. Access, correction or deletion requests can be made direct to MiCOM Labs.

International Users

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. MiCOM Labs uses approved Model Contractual Clauses for the international transfer of personal information.

SELF Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about MiCOM Labs Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us directly by phone.

If you are unsatisfied with any answer you received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

MiCOM Labs may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

MiCOM Labs. 575 Boulder Ct, Pleasanton, CA USA 94566

****************************